Time to deliver an order: Regardless of payment method, orders will be delivered within 1 to 3 working days.*
*Delivery time may vary depending on the availability of the product.
By credit card or Cash on Delivery .
Orders within the UAE are shipped free of charge regardless of order size.Other charges: You are not expected to pay anything more except Cash on Delivery fees. This service will be an AED 9 flat rate per single order.
Shipping and delivery providers:
We use various courier companies to ensure fast and reliable delivery. If you’re in Dubai, or Abu Dhabi City boundaries you’ll enjoy the express service of our best couriers to deliver your order within 3 days. Orders without the Express Service will require one or two extra days for delivery depending on location. Delivery time may vary depending on the availability of the product.
Customs and Clearance fees:
For UAE deliveries , you are not required to pay anything to the courier company if not cash on delivery .All shipments are fully pre-paid by esstee fashion including customs fees and clearance.
For other international orders; we will pay and cover all sending country tax and duty including any shipping and courier fees at no additional cost to you. However, depending on your destination country; your borders agency may charge for duty and tax, which we have no control over. Those extra charges will be paid by courier company and charged back to you upon the delivery
You will receive an email from us once your order is despatched. The email will have the airway bill number and the courier company’s contact details at your destination. For further inquiries, you may contact us, and we will assist you immediately.
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return of any full priced or sale item subject to the following conditions:
- the item must be returned within 30 days of purchase together with original proof of purchase. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe;
- items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached;
- Swimwear and Intimates – customers must try on items wearing undergarments. If you wish to return an item, the tags and protective hygiene strip must remain in place and the item will not be accepted if either of these have been removed or altered, or if the item shows signs of wear.
- Shoes – please try on shoes on soft surfaces before they are worn generally. We will not accept shoes returned with sole markings or scratches. If you received a shoe box, this must also be returned with the shoes in original condition;
- Towels – if you wish to return an item it must be unopened, unused and in its original packaging and will not be accepted if it has been removed. You must also return the calico bag you received your towel in;
- If you have received a Gift With Purchase, the gift must also be returned otherwise the value of the gift will be deducted from your refund.
You will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavor to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your refund once finalized.We do not refund initial shipping charges for items returned, other than for faulty items.
Loss of garments being returned.
Esstee Fashion not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.