Do I NEED TO SET UP AN ACCOUNT ?

You do not need an account to shop at ESSTEE FASHION.

Customers can use the Guest Checkout option.However,  by setting an account

you will be able to:-

  • Tracking your orders and reviewing past purchases
  • Requesting a return directly from your account
  • Adding the products to your Wish List including sold out items
  • Previewing new collections
  • Receiving emails on our latest news and New Collection and Blogs
  • Saving your address enables a faster shopping experience when you visit again.

CAN I PLACE ORDERS VIA TELEPHONE ?

Yes, this option is currently available for cash on delivery orders – Simply call us with the details of the items you wish to order. Customer care is available between from 10am-10pm on our UAE WhatsApp number and email below info@essteefashion.com or WhatsApp +971554483747

IS MY PERSONAL INFORMATION CONFIDENTIAL?

  • We here at ESSTEE FASHION takes Data Protection very seriously.The Data you provide to us via our Website is stored on secure servers. Any payment transactions carried out through our Website will be encrypted using Secure Socket Layer technology. Your card details and passwords are not available to any of our employees. However, please do note that it is your responsibility to keep any Website passwords or login codes issued to or chosen by you, confidential.
  • ESSTEE FASHION will not give out your contact umber, e-mail address or any other personal information, except when we deliver a product or service your order.
  • Should a situation arise, where we are required by law or statutory obligation or legal process to provide information about a customer , we will be obliged to share the information .
  • If you have purchased from our store or subscribed to our newsletters, we will use your contact to update you of new product arrivals, features or special offers.

DOES YOUR WEBSITE USE COOKIES?

Yes Please Visit Our Cookies Policy

WHAT PAYMENT METHODS DOES ESSTEE FASHION ACCEPT?

  • We accept COD ,Visa, MasterCard, American Express, and online credit. You can also use PayPal facilitate payment.

CAN I USE PAYPAL WITHOUT PAYPAL ACCOUNT ?

  • Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through PayPal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.
  • By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.
  • For more details, click here to see how Paypal works for you.

HOW DO I SELECT A PAYMENT CURRENCY ?

  • The currency will default to the currency of the region you are shopping in which you can change at the top of the homepage.

WHERE DOES ESSTEE FASHION SHIP TO?

HOW CAN I TRACK MY ORDER ?

  • As soon as you place your order, you will receive an email to let you know that we are processing your order. We will prepare the order to be packed and shipped to you. Upon dispatch of your order from ESSTEE FASHION warehouse, we will contact you (via email or SMS) with a link to track your order.
  • After logging into your account, the status of your checkout history can be found under Order History.
  • For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given

WHAT HAPPENS WHEN MY ORDER IS DAMAGED OR LOST?

We take such matters very seriously and will look into individual cases thoroughly.We regret to inform you that no refunds will be given for orders that fall under the below categories.

  • In the event of damaged samples received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the item to you at no cost, subject to availability.
  • In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at info@essteefashion.com
  • In the event of lost mail, we will try to locate the delivery team and if there’s a clear indication that your order is indeed lost, we’ll re-send the order to you at no cost, subject to availability.

HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT ?

  • As long as your order has not yet been prepared for shipping, you can cancel it immediately by contacting us as soon as possible. After logging into your account, go to your Shopping Cart. Here, you will be able to cancel your order.
  • We cannot give refunds once payment is verified.As long as your order has not yet been prepared for shipping, you can cancel it immediately
  • If the order has already been shipped, we will only be able to process upon return.

HOW LONG WILL IT TAKE FOR MY ORDER TO BE RECEIVED ?

  • Members who ship their orders within Singapore should expect to receive their orders within five (5) to ten (10) working days upon payment verification depending on the volume of orders received.
  • If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

WHY HAVE I NOT RECEIVED MY ORDER ?

  • Please contact our customer care team from 10am-10pm , info@essteefashion.com or WhatsApp +971554483747.
  • All our orders are delivered either Same Day or Next Day, depending on the time of order, day of the week ,your delivery location and the items you have selected. Please see our Shipping Policy and Terms and Conditions for more information

WHAT IS SHIPPING AND RETURN POLICY?

  • We offer a 30 day returns policy. Items must be unworn or unused and must be in a fully re-saleable condition, in their original packaging with tags still attached.
  • We do not currently offer exchanges however, we do offer full refunds on eligible returns and credit to use on the site.
  • Certain items may not be returned, for instance, items that have been personalized for you, any Swimwear and refurbished items. You can read our full return policy here.

WHAT IS THE SHIPPING COST AND RETURNS?

  • Shipping and returns are free for orders within the UAE. Please note though, that a cash handling fee applies to orders paid for by cash on delivery.

DOES ESSTEE FASHION SHIP TO MULTIPLE ADDRESSES ?

  • Unfortunately, no. We can only currently ship to one address per order.

WHAT ARE YOUR SHIPPING CHARGES

UAE:

  • If your order is below 100 AED, there will be a service charge of 10 AED levied to cover the cost of providing the shipping service.
  • Orders above AED 550 are qualified for free shipping .

Rest of the world:

  • If your order is below 140 USD there will be an additional charge of 10 USD shipping fees.
  • Any customs duties or taxes levied at the destination country will be charged by the courier at delivery and is the customer’s responsibility .
  • Orders above USD 150 are qualified for free shipping .